Privacy
Ledaco AB is the data controller for the processing of personal data described in this privacy policy. In this privacy policy we explain what type of personal data we store and how we process it. This privacy policy applies to: greja.app, the Greja app in the App Store and the Greja app in the Play Store
Personal data we collect and process
We process the following categories of personal data:
Basic information: name
Contact information: phone number, email address
Account and profile information: settings, preferences
Active products and agreements as well as products and services you have previously had, how much and how often they are used, status of products/services
Customer activity: Reading and action history from the app, websites or electronic communication we send out. Also technical information about the devices you use.
Personal data is usually collected directly from you or generated in connection with your use of our services and products. When we obtain personal data from other sources, we obtain personal data from the following sources: Google, Apple
How we use personal data
Delivery of service/agreement
We use your personal data to fulfil our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Customer relationship management
We use your personal data to manage our customer relationship with you. This may include, for example, customer service, complaint handling and troubleshooting regarding your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Analytics, business development and service improvement
We continuously work to develop and improve our services and products. A large part of this work involves analysing various forms of personal data, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.
Personalised user experience
We adapt the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and marketing
We do not use personal data in connection with sales and marketing of our products and services.
System monitoring, troubleshooting, etc.
We monitor our systems for errors and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, disclosure of fraud and criminal activity
We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.
Compliance with legal obligations
In some cases, we are obliged to process personal data due to other legal obligations. An example of this is information linked to sales, which we are obliged to record and retain under the Swedish Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation to which we are subject.
Your rights
If you want to exercise any of your rights, contact us at info@ledaco.se
Right of access to your own data
You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.
Right to rectification of personal data
You have the right to request that we correct or complete data that is incorrect or misleading. Contact the email address above to request rectification of personal data.
Right to erasure of personal data
You have the right to have your personal data erased without undue delay. You can at any time request that we delete data about you. However, please note that information we are obliged to retain due to other legal obligations (such as the Bookkeeping Act) will not be deleted. Contact the email address above to have your personal data erased.
Restriction of processing of personal data
In some situations, you can also request that we restrict the processing of data about you. You do this by managing consents or reservations in our solutions.
Object to processing of personal data
If we process data about you based on our tasks or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by managing consents or reservations in our solutions.
Data portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact the email address above to receive your personal data.
You can complain about our processing of personal data
We hope you will inform us if you believe we do not follow the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Swedish Authority for Privacy Protection (IMY).